Our policy lasts 14 days as mandated by the Customer Contracts Regulations, 2014. If over 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To complete your return, we require your user name or e-mail address as used to sign into TrackRecordPro.
Once your request for a refund is received, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only exchange one service for another if there is a legitimate technical reason you cannot use one offered service plan and must use another. In this case we may offer a partial refund, or refund the entire amount and require that you sign up for a new plan of the new type. If you need to exchange your service plan, you must send us an email at email@example.com.